NAB News

In the first 15min ‘snapshot’ episode of NAB Digital Next, host Brad Carr, NAB’s Executive Innovation & Partnerships speaks with Jonathan Adams, NAB’s Executive Transaction Banking Product to get his impressions on the some of the major current and emerging digital trends set to provide greater support to customers.

The conversation outlines emerging trends including:

• Development of Gen AI to create stronger relationships and easier banking.
• Climate transition and how NAB is helping customers to navigate changes.
• How to enable safer experiences to combat fraud and scams for customers.
• Connected eco-systems including open banking.

Stay tuned over the next four weeks as Brad delves more into these topics with experts for a special weekly snapshot series.

Listen to the full episode on SoundCloud, Spotify or Apple Podcast.

In the third episode of NAB Digital Next’s snapshot series, host Brad Carr speaks with NAB Executive for Group Investigations Chris Sheehan.

Marking Scams Awareness Week, Brad and Chris discuss safer experiences for customers amidst a global scam epidemic.

The conversation covers:

• The importance of creating safer experiences for customers amidst increasing fraud and scam threats.
• The role of social engineering and technology in enabling sophisticated scams.
• NAB initiatives including removing links from text messages, real time payment alerts to put some friction into the payment process, and blocks on transfers to crypto exchanges.
• The need for Australia-wide collaboration and real-time intelligence sharing to combat criminal activities effectively.

Listen to the full episode on SoundCloud, Spotify or Apple Podcast.

In the final episode of NAB Digital Next’s snapshot series, host Brad Carr speaks with NAB’s Executive for Digital Platforms, Nicholas Harrap.

The conversation covers:

• The need to minimise complexity for customers.
• Benefits and opportunities of open banking to make banking simpler, more coordinated and customer centric.

Listen to the full episode on SoundCloud, Spotify or Apple Podcast.