Podcast: Digital finance trends improving customer service

Published on 18.07.2024

In the latest episode of NAB Digital Next, guest host Alysia Abeyratne, NAB’s senior manager in Digital Policy speaks with Vinoy Kumar, senior partner at Partners in Performance, on digital finance trends.

Partners in Performance is an international management consultancy based out of Singapore.

The podcast dives into:

Improving customer experience in financial services and how data and analytics can help.
Emerging trends of collaboration between FinTechs and financial bodies in Asia.
Endorsement of responsible innovative breakthroughs by regulators.

Listen to the full episode on SoundCloud, Spotify or Apple Podcast.

Customers, banking & finance

SEE ALL TOPICS

Media Enquiries

For all media enquiries, please contact the NAB Media Line on 03 7035 5015

Scams

NAB welcomes Confirmation of Payee

NAB has today welcomed the launch of the banking industry’s new Confirmation of Payee system to help tackle scams.

02.07.2025
2 min read

Innovation

The Brain Behind Better Banking: How NAB’s AI is Making Banking More Human

06.06.2025
4 min read

Business

NAB Chief Economist Dr Sally Auld speaks to the Fear & Greed Podcast

After the release of the national accounts and GDP data this week, NAB Chief Economist Dr Sally Auld joined the Fear and Greed podcast to discuss Australia’s economic outlook, including growth, investment, productivity and interest rates.

05.06.2025
2 min read

Quick links

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights .

NAB Security Podcast

For more insights about cyber security and fraud, and practical tips on how to stay safe, listen in to NAB’s Security Podcast series.

NAB tech blog

For more insights about technology and the digital developments enabling change for customers, visit the NAB tech blog on Medium.

NAB News