South Australia: NAB’s natural disaster relief package available to impacted customers



National Australia Bank today announced its disaster relief package for customers affected by the storms in South Australia.

Measures available to customers include:

• Credit card and personal loan relief where appropriate;
• Suspending home and personal loan repayments;
• Waiving costs and charges for withdrawing term deposits early;
• Waiving home loan and personal loan application fees;
• Support to restructure other existing bank facilities; and
• Provision of support and counselling by making NAB’s Employee Assistance Program available to customers.

Tim Mead, Regional Executive Retail Central South Australia, said it was an uncertain time for many people in the state as the weather conditions continue to be unpredictable.

“We are here to support all NAB customers, employees and the wider community,” Mr Mead said.

“Anyone who needs assistance or advice, either now or in the coming weeks, can contact us so we can discuss their circumstances and work out the best way to help.”


Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT).

Small business that need help can call 1300 965 577.

For emergency claims, or general insurance, call 1300 555 013.

For Property and motor vehicle insurance assistance, call 132 652.

We’re here to support you.



Related Articles

  • Full Year Results

NAB 2021 Full Year Results

NAB Group Chief Executive Officer Ross McEwan today released NAB’s 2021 Full Year Results and Annual Review.

  • 09.11.2021
  • Time to read 1 min read
  • Announcements

Port of Newcastle Hydrogen Hub

  • 08.11.2021
  • Time to read 1 min read
  • Climate

NAB receives HRH The Prince of Wales’ Terra Carta Seal in recognition of commitment to creating a sustainable future

NAB was awarded the inaugural 2021 Terra Carta Seal by His Royal Highness the Prince of Wales at the UN Climate Change Conference (COP26) in Glasgow.

  • 04.11.2021
  • Time to read 2 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.