Share

Share

Talk to NAB with the Google Assistant

NAB customers now have more choice in the way they can get answers to basic banking questions, with the launch of ‘Talk to NAB’ as part of the ‘Google Assistant’ platform, a first for banking in Australia.

The “Talk to NAB” pilot uses the Google Assistant’s voice-activated, hands-free experience to allow NAB customers to ask general banking questions – such as how to replace a lost card or reset their password – via Google Home or a smartphone with the Google Assistant.

NAB Executive General Manager Digital & Innovation Jonathan Davey said NAB continues to listen to customer feedback and respond to their needs to give them more choice.

Hear NAB EGM Digital & Innovation Jonathan Davey speaking about the Google Assistant integration

“Our customers are connecting with us every minute of the day and the vast majority of these interactions are through digital platforms,” Mr Davey said.

“It’s our job to make banking simple and easy for our customers; we know they want more self-service capability and they want to be able to solve basic questions in a channel that suits them and when it’s convenient for them.”

The Google Assistant provides customers with guidance on simple banking questions around Transaction and Savings accounts, Credit Cards, Personal Loans, Travel Cards and Internet Banking.

“Providing instant help to basic questions gives our customers the convenience they want and complements the work of our frontline bankers, ensuring they are spending more time with customers on the issues that are most valuable and important to them,” Mr Davey said.

NAB is continuing to experiment with virtual assistants in order to provide real-time service to customers in their channel of choice.

“This is very much a first step for us in the voice-based smart assistance space; we will continue to develop our capability with the Google Assistant over time so it can answer more questions and perform more tasks for NAB customers,” Mr Davey said.

The “Talk to NAB” app for the Google Assistant, developed by NAB Labs, accompanies other recent self-assistance initiatives, including NAB’s virtual banker chatbot for business customers as well as NAB’s Facebook chatbot pilot, NAB Chatterbox, which is currently underway.

NAB’s integration with the Google Assistant is currently live and available to NAB customers with a Google Home or a smartphone with the Google Assistant.

For more information, please visit: www.nab.com.au/googleassistant

Customers, banking & finance

SEE ALL TOPICS

Download media content

Jonathan Davey on the Google Assistant

MP3 5 MB Download

Related Articles

  • Disaster relief

NAB to provide $1,000 grants to customers impacted by floods

NAB today announced $1,000 grants to support customers affected by floods in Inglewood, Queensland, and surrounding areas.

  • 03.12.2021
  • Time to read 1 min read
  • Personal finance

The 12 days of Christmas – a dozen ways to save this spending season

Australians are well on their way to spending more than $50 billion ahead of Christmas this year, according to new NAB economics analysis. It can be revealed modelling estimates Aussies will spend between $50.8 billion and $53.6 billion in the six weeks leading up to December 25.

  • 01.12.2021
  • Time to read 4 min read

Quick links

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights .

NAB Security Podcast

For more insights about cyber security and fraud, and practical tips on how to stay safe, listen in to NAB’s Security Podcast series.

NAB tech blog

For more insights about technology and the digital developments enabling change for customers, visit the NAB tech blog on Medium.