NAB first Australian company on Fortune Magazine’s Change the World list

Share

Share

National Australia Bank has today been named by Fortune Magazine in its Companies That Change the World List, the first Australian company to be included in the list.

The Change the World list recognises companies that have had a positive social impact through activities that are part of their core business strategy.

NAB’s inclusion was based on the redesign of its approach to collections. NAB Assist, has together with its partner agencies adopted an innovative approach to helping customers deal with financial hardship, reducing the time to consider hardship cases form 21 days to 21 minutes, and introducing additional support targeting specific causes of financial hardship, such as family violence.

Submissions for entry in the list are evaluated on the basis of social impact, business results and innovation.

NAB’s Chief Customer Officer, Consumer Banking and Wealth Management, Andrew Hagger said that inclusion in the list was international recognition of NAB’s efforts to be Australia and New Zealand’s most respected bank.

“It’s great to see the improvements we have made for our customers receive this international recognition,” Mr Hagger said.

“The work done by NAB Assist and its partner agencies clearly demonstrates how, by having our customers at the heart of all we do, we will continue to build a stronger and more customer-focused business.

“Big companies can’t do everything themselves, we can learn a lot from others – and the partnerships through which we deliver hardship assistance are a great example of that.

“I would like to thank our partner agencies and our own people at NAB, for their focus on improving the way we work for our customers.”

For more information, click here.

To view the full list, click here.

Topics

SEE ALL TOPICS

Related Articles

Glass half full: Australia’s first carbon-neutral winery

Cabernet? No, it’s carbon-neutral. Australia’s first carbon-neutral winery Ross Hill Wines encourages customers to enjoy a tipple and do their bit for the environment.

  • 12.06.2024
  • Time to read 1 min read
  • Community Grants

NAB Foundation Grants bolster local disaster readiness and recovery projects

The NAB Foundation has recognised the crucial work of community organisation, by granting $600,000 to projects that build resilience across Australia through its Community Grants program.

  • 11.06.2024
  • Time to read 5 min read

Podcast: Leveraging AI, ‘digital twins’, to improve financial services

The latest episode of NAB Digital Next discusses the concept of a ‘digital twin’ and what it is in simple terms. 

  • 06.06.2024
  • Time to read 1 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.